Last Updated: June 15, 2025
At ShahenshahSweet, we take great pride in delivering fresh, high-quality products. However, we understand that issues may occasionally arise. Please review our refund and return guidelines below.
✅ Refunds Will Be Processed If:
- Item is lost in transit and not delivered.
- Delivery is delayed by more than 2 working days from the promised delivery date.
- Product is spoiled or damaged upon arrival.
- We ensure fresh preparation and secure packaging.
- In case of spoilage or damage, photo evidence must be shared on the same day of delivery.
- If approved, you may receive:
- A replacement at no extra charge, or
- A full refund, provided the item is returned unused and in original packaging.
❌ Refunds Will Not Be Provided For:
- Product is partially consumed or not returned in original condition.
- Complaints made after 24 hours of delivery.
- Customer is unavailable to receive the delivery and item perishes as a result.
- Change of mind or dislike of taste (as taste is subjective).
🔁 Returns & Replacements
- To return an item, please email us first at [insert contact email] before sending anything back.
- In your email, include:
- Your Order Number
- Full Name
- Delivery Address
- Phone Number
- Reason for Return (with evidence)
- Whether you want a refund or replacement
Note: If you request a replacement of higher value, the price difference will be payable before dispatch.
📦 How to Return
When sending items back, include a printed note with:
- Order Number
- Name
- Contact Information
- Reason for Return
- Original Invoice
⚖️ Final Decision Rights
ShahenshahSweet reserves the right to:
- Refuse a refund if the product does not meet the above criteria.
- Offer store credit in place of a refund in some cases.
📍 Address for Return:
13-15 Pear Tree Rd, Derby DE23 6PZ, United Kingdom
📞 Phone: +44 1332 362330
📧 Email: info@shahenshahsweet.co.uk