1. How do I place an order online?

You can easily place an order by visiting our website, selecting the sweets you like, adding them to your cart, and proceeding to checkout. Complete the billing and shipping information and make payment to confirm your order.

2. Do I need to create an account to order?

No, you can place an order as a guest. However, creating an account lets you track orders, view your purchase history, and receive exclusive offers.

3. What payment methods do you accept?

We accept all major debit/credit cards, PayPal, and secure payment gateways. Cash on delivery (COD) may be available for selected locations.

4. Can I schedule a delivery for a future date?

Yes, you can mention your preferred delivery date during checkout or contact our team with your order number after placing the order.

5. Do you deliver outside Derby or UK-wide?

Currently, we offer delivery within Derby and selected UK areas. Please enter your postcode at checkout to confirm availability.

6. How are the sweets packaged?

Our sweets are freshly prepared and securely packed to maintain freshness and prevent damage during delivery.

7. Can I customise my sweet box?

Yes! We offer customisation options for gift packs, bulk orders, and special occasions like weddings or birthdays. Please contact us to discuss your requirements.

8. How long will my order take to arrive?

Standard delivery takes 1–3 working days. You’ll receive tracking details once your order is dispatched.

9. What if my order is late or damaged?

Please contact us within 24 hours of delivery. If the item is delayed beyond 2 days, lost, or arrives spoiled, we’ll offer a full refund or replacement based on our Refund Policy.

10. Do you accept returns or refunds?

Since sweets are perishable, we do not accept returns. However, if there’s a valid issue (e.g., incorrect item or spoilage), we’ll resolve it promptly—see our Refund Policy.

11. Can I cancel my order after placing it?

Yes, but only if the cancellation request is made within 1 hour of placing the order. Once processing starts, cancellations are not guaranteed.

12. Do you offer bulk or corporate gifting?

Absolutely! We specialize in festive, wedding, and corporate gift boxes. Contact us for bulk order pricing and custom packaging.

13. Is my personal and payment information secure?

Yes, our website uses encrypted SSL technology and trusted payment gateways to ensure your data is fully protected.